1. Monthly Subscription Cancellation
You may cancel your Deskbook subscription at any time from your organization administration settings or by emailing support@deskbook.in. Upon cancellation, your subscription will remain active until the end of the current paid billing cycle, and you will not be charged for subsequent months.
2. Refund Eligibility
We want you to be completely confident in Deskbook. We provide a full-featured Live Demo Workspace with sample data so that prospective customers can thoroughly test the software prior to making any payment.
If you encounter an irreconcilable technical defect within the first 7 days of your initial paid subscription that our technical team is unable to resolve, you may request a full refund of your subscription fee for that billing cycle.
3. Non-Refundable Items
- Subscription renewals that were not cancelled prior to the renewal date.
- Custom template design services or dedicated onboarding assistance once delivered.
- Accounts terminated due to violations of our Terms of Service.
4. Processing of Approved Refunds
Approved refunds are processed to the original payment method (Bank account, Credit Card, or UPI) within 5 to 7 business days following formal approval by our billing department.
5. How to Request Assistance
To submit a billing inquiry or refund request, please email support@deskbook.in with your registered organization name and payment reference ID.